Key Student Information

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Important Information for Students

This page provides important information about studying with Open Colleges. On this page you will find information on:

On this page you will find:

Importantly, this information covers all courses delivered by Open Colleges, including those courses delivered by Open Colleges on behalf of partner institutions.

Admissions, student agreement and enrolment form

Student Agreement Prior to commencing studies with Open Colleges each student accepts the terms of our Student Agreement. It outlines the important terms and conditions of your enrolment with Open Colleges.
Enrolment Form This form collects the key information to support your application for enrolment at Open Colleges. This form can be completed by you and sent to Open Colleges. Alternatively, you can speak to a Course and Careers Adviser or apply directly online.
Admissions and Enrolment Procedures This provides you with information on the admissions and enrolment services provided to prospective students by Open Colleges.
Schedule of Administrative Fees Some additional administrative services offered by Open Colleges incur a surcharge. This document specifies all the additional administrative fees.

Student handbook

The Open Colleges Student Handbook is your guide to studying at Open Colleges. The Student Handbook provides lots of great information and advice about how to get the most out of your learning experience with Open Colleges. The Student Handbook is available in OpenSpace - our virtual campus. You can also access a copy of the Student Handbook here.

In addition to the Student Handbook, you should also be familiar with the OpenSpace Training Guide. The Training Guide is available in OpenSpace, however you can also access the Training Guide here.

Supporting you to succeed

Open Colleges is committed to supporting you to succeed in your studies. The following procedures outline the specific services available to you. A summary of these services is also available in the Student Handbook.

Learning Policy This policy outlines our approach to supporting effective learning by Open Colleges' students.
Glossary of Terms This provides you with key definitions of terms used at Open Colleges.
Academic Support Procedures This provides you with information on the provision of advice relating assessment and course queries.
Learning Support Procedures This provides you with information on the induction and orientation processes as well as learning support resources and specific support services provided to students that are 'at risk' of non-progression.
Peer Support Procedures This provides you with information on how to engage with other learners during your experience with Open Colleges.
Student Administrative Support Procedures This provides you with information on the range of administrative support services available from Open Colleges throughout your studies.
Work Placement Support Procedure This procedure provides you with information about the Work Placement Support services available to Open Colleges' students.

Student assessment procedures

Assessment is an important element of your learning experience with Open Colleges. We aim to develop assessments as an integrated part of your course. The following procedures provide important information about how assessment is conducted at Open Colleges. You will find specific information regarding the assessments in your course from your Course Overview.

Academic Conduct This provides you with the standards of academic conduct when studying with Open Colleges. This defines what is considered to be plagiarism and cheating.
Assessment Procedures This provides you with information on assessment submission requirements, grading, feedback, re-submission and extensions. You can also access information about assessment appeals.
Workplace Assessment Procedures This is relevant for those students undertaking a course with a Workplace Assessment or Structured Workplace Learning component. This provides you with information on the key elements of the Workplace Assessment. It includes a useful summary Student Guide to Workplace Assessment.
Recognition of Prior Learning Procedures This provides you with information on the processes required to apply for recognition of your prior studies or work experience towards your current course with Open Colleges.
Student Code of Conduct This provides you with an outline of our expectations of students in terms of their academic work, engagement with others and use of Open Colleges' resources throughout their studies with Open Colleges
Assessment Records Procedures This provides you with information about the provision of an Academic Transcript, Record of Assessment and Qualification to students.

Managing student complaints

While we hope that you have a challenging and rewarding learning experience with Open Colleges, we understand that sometimes we do not get things right. In these cases, we have developed important policies and procedures to manage student complaints. These are outlined below.

Student Complaints Policy This provides you with information on the principles adopted by Open Colleges in the management of student complaints.
Student Complaints Procedures This provides you with important information on the specific processes involved in submitting a complaint as well as information on how the complaint will be processed.

Studying with a disability or specific learning requirements

We are committed to ensuring equal opportunity for people with a disability or specific learning needs. We can adjust the learning and assessment approach for our courses, called Reasonable Adjustment, to meet the specific needs of learners. The following documents provide more information on Reasonable Adjustment:

Reasonable Adjustment Policy This provides you with the principles of our approach to learners with a disability or specific learning needs
Reasonable Adjustment Procedures This provides you with specific information about the specific situations requiring reasonable adjustment and the processes undertaken in Open Colleges to address these specific learning needs.

Student forms

During your studies, you may need to complete a range of forms. You can access these forms from the following links. These forms are also available in OpenSpace.

Protecting your privacy

Open Colleges operates in accordance with the Privacy Act (1998). This means that Open Colleges actively protects the personal information of all students. You can find out more about our Privacy Policy by clicking here.


Open Colleges Australia is an education development group specialising in online and distance learning vocational courses for adult learners. Open Colleges Australia owns Open Colleges Pty Ltd, Integrated Care and Management Training Pty Ltd and the College of Fashion Design Pty Ltd. Open Colleges Australia and its subsidiaries do not provide any university or school level courses, and are not in any way associated, affiliated or otherwise connected with Open Universities Australia, The Open University UK, or the South Australian or Queensland Open Access College.


Student support is at the heart of everything we do. You can access our online campus – Open Space – at any time, and connect with other students and expert trainers and assessors for support and advice. Our friendly student support team is also just a phone call away to provide you with academic advice, assistance with enrolment, or help with finding a work placement.


Making the decision to study is a significant investment. We assist you with making that decision by giving you the option to pay in weekly, fortnightly or monthly installments, meaning that you don’t have to come up with a large portion of payment upfront. However, if you do choose to pay upfront, significant savings can be a benefit.


We recognise that you have a busy lifestyle and are time constrained. That’s why we do everything possible to ensure flexibility for our learners. Your course starts whenever you are ready, and you progress at your own pace. There's no fixed lectures or scheduled exams, and you have access to all learning materials and support at all times.


We understand that you demand the highest quality in your education, that's why most of our qualifications are nationally recognised under the Australian Qualifications Framework. All of our courses are designed and delivered by industry experts. Open Colleges has also partnered with North Coast TAFE to offer the most innovative TAFE courses to enhance your future career prospects.

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